BDT99 support: if you want to talk, there's no detour—the phone number, help center and quick assistance are all in one place. Dhaka users with questions about bKash, Nagad and Rocket will get answers quickly.
Download the BDT99 app
For general questions, login issues and account verification, call this number; keeping your BDT99 username and the last message handy before calling speeds things up.
If not on call, write to the help center; include the same message with a screenshot to help the team identify the issue quickly.
Write a short message, not a long story; your phone model, region and what problem you're having—these three things are enough.
Dialing times vary by region; these times are arranged for Dhaka's busy hours and for users abroad.
Match the region before calling; this reduces wait in the line and the reply comes faster.
| Region | Service Time | Availability | Note |
|---|---|---|---|
| Dhaka | 9:00 AM - 10:00 PM | 7 Days | The fastest answer is usually right here |
| Chittagong | 10:00 AM - 9:00 PM | 7 Days | Separate help available for bKash and Nagad questions |
| Sylhet | 10:00 AM - 8:00 PM | 6 Days | Report login and OTP issues first |
| International | Bangladesh Time | Always | Help is also available for Rocket and account verification |
Login, APK install and settings changes quick guide is here; can be read in 2 minutes and won't take more than 10 minutes.
bKash, Nagad or Rocket Reference
Help center should be like a recipe book; whatever you need is there, and the BDT99 Contact page link is nearby, so moving from one page to another is less troublesome.
If you don't want to talk on the phone, there are two more routes, both short, straightforward and to the point.
Send detailed issue, screenshots and time in one message rather than multiple messages; the answer will be organized.
See Q&AThis route works well for login issues or security verification; the BDT99 Help Team identity email usually asks for 3 pieces of information.
Open Login GuideUse the main support line above; write your account name before calling.
Explain in one line: login isn't working or bKash status is stuck.
A few security questions may come; it takes no more than 2 minutes.
If a solution is found, write it down so it's easy to find later if needed.
Keep these 5 things handy to speed up support; work progresses before the office tea boils.
Following this list makes BDT99 Support team's work easier and saves your time, keeping you calm.
Download the BDT99 app